Abstract
The study goal was to assess methods used by Israeli hospitals to improve quality of medical services, patient safety, patient experience and clinicians’ well-being. Leaders of public hospitals in Israel were asked to complete questionnaires regarding all these methods. 14 of 29 public hospitals participated in the survey. Hospitals use similar methods for most activities, mainly, discussions at the leadership level, communication between leadership and the departments in formal meetings, email communications or annual work plans meeting. Less attention was paid to monitoring waiting periods for outpatient medical procedures, as well as to managing the comfort conditions of healthcare professionals. Less used were quarterly and half-yearly computerized health services monitoring reports at the department level. Currently, there is a need to establish a general digital system to implement a quality approach in Israeli hospitals.
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