Procedures and Methods of Quality Planning and Their Use for Forming Process Optimization

Abstract

Present development in the all fields of people activities is connected with increased requirements for product quality. Totally essential influence on products quality belongs to quality planning. According to terminological standard of ISO 9000 s standards family quality planning is defined as “part of quality management focused on setting quality objectives and specifying necessary operational processes and related resources to fulfil the quality objectives”. Quality planning represents many of activities, which decide about resulting quality. For example these partial activities are included in quality planning (Plura, 2001):  Quality objectives identification and their development in organization  Product quality characteristics planning (the development of products, which meet customer (and other stakeholders) requirements  Quality plan processing  Planning of methods, which will be used for achievement of required product quality  Processes quality planning (the development of processes, which will be able to assure required product quality and their capability verification)  Preventive actions planning for possible problems risk minimization  Planning of ways of product and process quality measurement and monitoring  Measurement systems planning and their suitability verification  Planning of data collection and needed quality records, etc.