Problems of project management in the hotel business in a pandemic

Abstract

Project management is a prerequisite for the company’s sustainable development. The pandemiccaused great damage to the hospitality industry, so hotels began to develop separate projects to implementanti-crisis measures.Project management is not only a tool for achieving business goals, but also a mechanism for thestrategic development of the company. This is due to the fact that the achievement of strategic goals inany area is directly related to the effective implementation of individual projects.The purpose of this study is to substantiate the importance of project management as one of thedirections of anti-crisis measures of the hotel business in the context of a pandemic, to determine thelevel of maturity of project management and to form the practice of project management in the activitiesof Kazakhstani hotels. The article considers the activities of hotels in the southern regions of theRepublic of Kazakhstan. The results of the study showed that the experience of project management inhotels has not yet been formed, respectively, the success of implemented projects in risk conditions isreduced, so there is a need to introduce a project management maturity model as an evaluation tool. Themost frequently used tool in the hotel business is the holding of morning meetings and meetings, andthe identification of risks was in the last place. The tools of the planning process group are of paramountimportance in this industry. The selected tools are combined into project management process groupsand a project management practice for the hospitality industry has been developed.Key words: project management, hotel business, pandemic.