Abstract
An urgent problem for enterprises selling petroleum products in the retail market is how to ensure the stability of functioning in a highly competitive market and uncertainty of demand. The economic feasibility of the activities of oil product supply enterprises and the retail sale of petroleum products is largely determined by the level of solving the problem of customer service organization. The provision of services can be represented as the functioning of a special type of system designed to perform the same type of tasks — a multi-channel queuing system with queues.
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