Abstract
The number of aged people is increasing globally, and by 2050, around 21.9% of the population will be elderly in Bangladesh. As per the WHO framework, access to necessary services is crucial for ensuring active aging, well-being, and aging in place. Attainment of online services plays a key role in ensuring easy access to services. This study explores the problems and prospects in accessing digital/online services by elder people in Dhaka City, Bangladesh. To satisfy the objective of the study, a questionnaire survey has been conducted in Dhanmondi Residential to empirically investigate the problems and prospects of people aged over 60 years. They are suffering from constraints of using digital devices, lacking devices, lack of faith in online services, etc. These problems are causing social exclusion and digital divination. In the meantime, female respondents are uninterested in using digital devices and digital services. Therefore, addressing the problems and taking appropriate steps could ensure the independence and well-being of the aged people.
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