Abstract
The presence of automation and robotics in the laboratory is becoming increasingly common. The use of these new tools is not, however, without its problems. For example, the first-time user is faced with the problem of how best to introduce automation. Even the experienced user may face recurrent, nagging problems in the use of automation. This paper discusses a range of problems that may be experienced by users and managers of automation, from the neophyte to the expert, and offers suggestions for practical solutions.
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