Problem Solving Design for Emotional Intelligence Training of Middle Managers

Abstract

In general, EI (not only emotional perceptions of others, but self-concept, influence, relationships and self-management) is regarded as important for managers. Is it possible to develop EI through competency based EI training in problem-solving design? The purpose of this study was to explore and evaluate a training programme designed to improve the ability of participants to solve working problems related to EI. The participants were 64 middle managers of a production company, banking and investment sectors. This Problem Solving Training Approach employed case studies, group dynamic exercises and a 360 degree questionnaire used as an EI diagnostics tool. Our results suggest that EI components, such as self-concept and self-management, can be improved through the Problem Solving Training Approach. This training design was found to be especially effective for improving self-management as EI competence. Most existing approaches to emotional intelligence training are focused on the emotional perceptions of others. Self-concept, self-management and regulating the emotions of others tends of be overlooked. In our study, the Problem Solving Approach is proposed as a design for EI training and evidence attesting to its effectiveness with regard to self-understanding and emotional regulation was found.