Abstract
ABSTRACTGrowing research identifies the importance of communication between probation officers and probationers. The current study examines use of motivational, client-centered communication strategies in an adult probation setting. Using surveys and observational data, this work explores: (a) whether probation officers are comfortable using motivational communication strategies and (b) how probation officers communicate with probationers. Findings suggest probation officers attempt to integrate motivational techniques in their interactions, directive, but authoritarian strategies dominate probation officer– probationer interactions. Study implications emphasize the need to enhance implementation of client-centered communication strategies to improve offender outcomes and move away from authoritarian and risk management practices.
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