Abstract
There is growing potential for information and communication technologies (ICTs) to contribute to the social and economic progress of developing countries. The Information Economy Report 2010 showed how ICT use by micro- and small enterprises (MSEs) has often improved not only business performance but also livelihoods (UNCTAD, 2010). Thanks to the mobile revolution, many entrepreneurs in developing countries now have – for the first time– a real possibility of benefiting from ICTs in their activities, with enhanced productivity as a result. By improving communication along the value chain, both domestically and internationally, the application of relevant ICTs can greatly enhance the competitiveness of the enterprise sector as a whole.
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