Privacy, security, and usability of mobile video conferencing applications: A comparative study

Abstract

Mobile learning tools have facilitated authentic learning experiences, allowing students to forge meaningful connections while acquiring real-world knowledge. Mastering the skill of using mobile video conferencing applications is crucial but often complicated for users, such as students, teachers, and employers. In this study, the mobile video conferencing applications Zoom and Webex were compared with respect to their usability, using cognitive load theory as the conceptual framework. A systematic mapping approach was applied to obtain comparative descriptive information from surveyed literature. The available literature on communications support, accessibility and usability, and privacy and security of video conferencing technology was used for the systematic mapping process. The literature review revealed that Zoom and Webex usage can lead to cognitive fatigue, so users must avoid multitasking and schedule breaks between sessions to remain focused. Furthermore, video conferencing tools need to bridge the gap between usability and security for augmented safety of personal information alongside user comfort. Overall, the findings of this study are important for reducing the complexities of mobile video conferencing applications and enhancing the mobile learning experience.