Abstract
Prioritizing the Banking Service Quality of Different Branches Using Factor Analysis, AHP and TOPSIS Methodology - A Case Study
Highlights
Banking sector in India is sound, adequately capitalized and well-regulated
Factor analysis is often used in data reduction to identify a small number of factors that explain most of the variance observed in a much larger number of manifest variables
Factors obtained through factor analysis are grouped and Analytic Hierarchy Process (AHP) methodology is employed to find out the weights
Summary
Banking sector in India is sound, adequately capitalized and well-regulated. It has always been one of the most preferred destinations for employment. In this decade, this sector has emerged as a sunrise sector in Indian economy. Factor analysis is one of the very useful techniques to summarize a large amount of data in a manageable way. Factor analysis attempts to identify underlying variables, or factors, that explain the pattern of correlations within a set of observed variables. Factor analysis is often used in data reduction to identify a small number of factors that explain most of the variance observed in a much larger number of manifest variables.
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