Prioritization of crowdsourcing models for last-mile delivery using fuzzy Sugeno–Weber framework

Abstract

Modern technologies provide new opportunities for the industry but raise the expectations of the customers as well. This is valid also for the postal, courier, and logistics industries. The biggest challenge for the companies in the field is to improve the efficiency of the final phase in the transfer of shipments – last-mile delivery. A contemporary solution relates to collaboration between delivery companies and citizens who are willing to perform the delivery tasks as an additional activity to their established job or routine. Such a concept is known as crowdsourcing. There are several approaches within crowdsourcing, for example, transportation by car, utilizing public transport, etc. To make an appropriate choice, multiple criteria should be considered. This paper aims to propose an original methodology for solving the explained multi-criteria decision-making problem. The proposed framework is based on the application of the Sugeno–Weber nonlinear functions in a fuzzy environment. The application of the fuzzy Sugeno–Weber weighted assessment methodology showed that the proposed methodology has adaptability, a high degree of generalization, and stability of results. This enables the applicability of the methodology to various tasks from a broad spectrum of areas, which represents an additional value. A real-life case study is provided to solve the prioritization of crowdsourcing models in suburban municipalities of Belgrade, Serbia. The available alternatives and the most important criteria for the crowdsourced delivery model are identified. All criteria are divided into four groups, which define the dimensions of sustainability, including the technical aspect. The results of the conducted research indicate a high level of convenience in using one’s car or daily bus lines for crowdsourced delivery to optimize the entire process of shipment transfer in the observed territory.