Prioritization of Critical Success Factors in Knowledge-Management Using the AHP Method

Abstract

Abstract. Knowledge Management (KM) plays an important role in today’s enterprise management and implementation of KM takes a considerable time and resources from the organization. Therefore, it is essential that critical success factors (CSFs) of KM are identified and prioritized. According to what was said, the main purpose of this paper is: Identification and prioritization of CSFs in the KM in small and medium-sized enterprises (SMEs) in Iran. According to this objective, two steps are provided: in the first step the authors initially use a related topic of CSFs in KM implementation, which aims at identifying and investigating factors that result in more successful KM systems implementation that generate higher levels of value for organizations. By integrating insights drawn from these studies, the authors proposed a set of 12 CSFs which is believed to be more suitable for SMEs. Then, in the second step, these factors will be prioritized by analytic hierarchy process (AHP).