Abstract
Public services management is a fundamental role to public institutions, providing society with proper resources for a better quality of life. Local characteristics should be considered during public policies planning; however, generalizations are adopted to elaborate studies, overlooking these characteristics. Our objective was to apply a geostatistical analysis into the public services of Campo Mourão, Paraná State. The number of residents per census tracts lacking in water supply, sewage collection, waste collection, street lighting, electricity, and paving was found based on 2010 Census data. The spatial distribution of these data with the software ArcGIS 9.3 enabled the examination of these characteristics via the Cluster and Outlier method, through the Anselin Local Moran's I spatial analysis module, that identified hotspots and coldspots. As a result, it was found that Campo Mourão is satisfactorily supplied with electricity distribution services and waste collection with only 0.5% of absence in the census tracts. The sewage collection by the general network was the most absent service with 37% absence rate. Parque Industrial I and Jardim Isabel neighborhoods stood out as the most devoid of public services. The Cluster and Outlier Analysis is a subsidy tool for policy-making, which can increase efficiency when providing these services.
Highlights
The municipality of Campo Mourão is in the Southern region of Brazil, placed in the Geographical Meso-Region of the Western Center of the State of Paraná
Its urban area comprehends the city of Campo Mourão and the district of Piquirivaí, which is approximately 18 km far from the city
In 2010, the total male population was 42,013, and women were 45,181, of which 95% of them all lived in the urban area of Campo Mourão
Summary
Due to its ease in analyzing, visualizing and integrating data, the geographic information system becomes an important tool to support planning, management and resource allocation, highlighting two factors: efficient control (data accuracy with parameters) and corporate management of municipal secretariats through information sharing, joint actions and streamlining of management procedures (Stassun & Prado Filho, 2012). It is a technology that increasingly expands its space utilization, and increases in municipalities where your application can reach the most diverse areas. Some of them, such as: planning and land management, optimization of tax revenues, public facilities and service allocation, identification of target audience in public policies, environmental management, transportation system management, and communication. Each agency can direct the appropriate actions to control and minimize the extent of the disease (Câmara, Monteiro, Fucks, & Carvalho, 2004)
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