Abstract
Cases of failure to pay customer policy claims of PT. Asuransi Jiwasraya (Persero) due to liquidity pressures caused the central government as the largest shareholder to take steps to restructure customer policies to a new company called IFG Life which acquired PT. Asuransi Jiwasraya (Persero). In the process of paying claims from policy restructuring to customers, IFG Life offers several options that customers can choose from. Of all the choices offered by IFG Life, it has not applied the principle of justice to its customers. The payment process is carried out in installments over several years and the existence of a deduction from the total value of the policy makes the customer more disadvantaged.
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