Principles of public service provision: system and content.

Abstract

The principles on which the public sphere is based are of great importance in terms of the legitimacy and effectiveness of government. The article examines the principles underlying public activities in the provision of state and municipal services to citizens and organizations. The purpose of the study is to define a public service, characterize the principles established by law for the provision of public services and analyze their content. The principles of providing public services are an important independent part of government activity and are directly related to the observance of the rights of citizens in relations with the state. The implementation of the principles affects the quality of relations between the state and the individual and, ultimately, trust in government. When highlighting the general and special principles of the type of activity under consideration, the article presents their relationship, interdependence and influence. The article achieved the following results: the concept of public service was formulated; the difference between a public function and a public service is defined; the content of the principles for the provision of public services established by law analyzed; principles have been proposed that can be supplemented with legislation in order to improve the provision of public services; The interaction of the principles of providing public services with the general legal principles of public activity and with each other has been identified. The article establishes measures that promote the efficiency of the provision of public services and respect for the rights of citizens: standardization and regulation of services, the introduction of multifunctional centers operating on the “one-stop” principle, and the use of electronic forms of service provision.