Abstract
The main thrust of this study was to examine principals’ resources management and goal attainment in public secondary schools. Three null hypotheses were formulated following the specific purposes of the study. This study was tailored to follow the ex-post facto research design. The population of this study consisted of 681 secondary school administrators (227 principals and 454 vice principals) distributed across 227 public secondary schools situated in Akwa Ibom State, Nigeria. Census technique was adopted in studying the entire population. A self-structured and administered questionnaire titled, “Principals’ Resources Management and Goal Attainment Questionnaire (PRMEAQ)” was used as data collection instrument. The null hypotheses of the study were all tested at. 05 level of significance using the Pearson Product-Moment Correlation Analysis. Findings of the study indicated that financial management, management of school libraries and school records management all have a partial significant relationship with goal attainment in secondary schools. In line with this finding, relevant policy implications were discussed. It is recommended, among others, that secondary school principals should effectively and prudently utilize available material resources as well as internally generated funds for judicious purposes.
Highlights
Air travel has become a major part of the world’s transportation system and an important service industry
The result of the servqual model shows that the passenger satisfaction rating of reliability dimension (0.66) is the highest followed by responsiveness (0.52), empathy (0.52), tangible (0.41), and assurance (0.36) has the least rating
The findings reveal that passengers’ satisfaction rating for reliability dimension record the highest servqual gap score followed by responsiveness and empathy
Summary
Air travel has become a major part of the world’s transportation system and an important service industry. In a dynamic and competitive environment like air transport industry, airlines must continuously identify important organization’s strategic values and transform them into improved performance results (Brink and Berndt, 2008). Airlines must strive to render quality and innovative services distinct from other airlines. The quality of service rendered by the airlines determines the level of passengers’ satisfaction. It is important for an airline to understand a passenger’s expectations before the experience begins to the likely assessments when it is over to gain a higher level of service satisfaction (Berry et al, 2002)
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