Abstract

Businesses selling multimedia rich software or e-content are growing in the Internet. The e-content can be downloaded or streamed immediately after an on-line transaction. Since Internet connection speeds are variable, ranging from dial-up access speeds to broadband speeds, a content provider may provide different levels-of-service (LoS) for the same content. If a provider offers service at different LoS, for example at 56 kbps and 128 kbps, how should the price of the service be set such that the provider makes the most money? In addition, how should the server resources be provisioned among the different service levels? In this paper, we address such pricing and resource provisioning issues for sellinge- content at multiple service levels.

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