Present Status of E-Business and E-Banking in Bangladesh: A Study on Some Selected Commercial Banks of Chittagong City

Abstract

Now a day e-business has created wonderful prospect all over the world. E-banking can perform as a complementary factor of e-business. The central bank (BB) of Bangladesh has recently introduced automated clearing house (ACH) system. This pushed upward transition from the manual banking system to the e-banking system. This study has been undertaken to observe present status of e-business and as its complementary factor of e-banking system in Bangladesh. The study analyzes the data collected from local banks of Bangladesh and also used snowball sampling techniques to gather answer from about three hundred respondents who have already been using e-banking system on the basis of a questionnaire. The study found that dealing officials of the banks are not well conversant about their desk work. It has been observed that the country can benefit from successful utilization of e-business and e-banking as this will help to enhance productivity. Also, monetary gain of both producer and customer may have a feasible and positive impact on raising gross domestic product in Bangladesh. E-business, especially with the help of e-banking, can develop the economy of Bangladesh in a better way of customers’ satisfaction.