Abstract
Four hospital and three academic libraries in a Health Science Library consortium in eastern Washington and northern Idaho used the CHLA Benchmarking Tool Kit to survey users and compare libraries. Members determined the importance of, and satisfaction with, many library services. They compared service-per-FTE of primary users for themselves and the CHLA pilot libraries. They began changes to improve library services. Hospital members gained experience with benchmarking, and initiated use of the information with their administrations. Comparable data, timing, determining survey sample size, and dealing with human subjects' protection was found important. A great deal of data was found “missing” or very difficult to collect.
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