Abstract
This study is conducted in companies of Lilama. The results of this study are top management support refers to the executive sponsor (1) invest sufficient time, effort and resources to the project; (2) have a realistic understanding of the capabilities and limitation of the systems; (3) legitimize new goal and objective and ask questions before the project implemented ; (4) establish and approve new organizational structures, roles, policies and responsibilities; (5) monitor project process constantly; and (6) in times of conflict, managers should mediate between parties. The importance of the top management support is agreed by all researchers. The IT literature has clearly documented that for IT projects to succeed top management support is critical. It is said that top managers’ understanding of the systems and IT is highly related to the quality of the top management support factors. The success of a project completely hinges on the strong, sustained commitment of top management. It is the first condition of any success ERP project. No support from the top managers, everything is hard to do.
Highlights
In a global business environment, firms are seeking to improve or maintain their competitiveness in the increasingly challenging global marketplace
The Cronbach alpha for the construct is 0.975 that is very high and the Cronbach alpha if item deleted for all the items of top management support is less than or equal 0.975
We can conclude that the construct top management support has a very high reliability
Summary
In a global business environment, firms are seeking to improve or maintain their competitiveness in the increasingly challenging global marketplace. Enterprise Resource Planning (ERP) systems have drawn interesting attention because they provide a variety of benefits to a business. ERP, which evolved from Manufacturing Requirements Planning (MRP), is an integrated information system that supports business processes and functions by managing the entire organization’s resources efficiently and effectively. It enables companies to integrate their business processes and all information relevant to their organization (Nah and Delgado, 2006). Kumar and Van Hillegersberg (2000) define it as configurable information systems packages that integrate information and business processes within and across functional boundaries within an organization. When companies have efficient business processes, they can be more competitive in the marketplace
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