Abstract
Background: Patient satisfaction is a multi-dimensional concept that can be influenced by social, cultural, and economic factors. This study was designed to evaluate the determinants that could predict patient satisfaction with nursing care in an orthopedic and urologic Population at a selected surgical ward in Kashan, Iran during 2018.Materials and Methods: This cross-sectional study was performed on 250 male patients with orthopedic and urologic diagnosis that were hospitalized in men surgical ward of Shahid Beheshti hospital affiliated to Kashan University of Medical Sciences. Patients satisfaction was assessed by a researcher-made questionnaire. The data was analyzed by the independent t-test, analysis of variance, correlation, and multiple regression analysis statistical tests.Result: The mean score of patient satisfaction was 136.05±48.10 (possible range 45-225). The age, marital status, education, diagnosis, the length of stay in the hospital, and the verbal communication of nurses with patients showed a significant correlation with patient satisfaction (P<0.001). Regression analysis revealed that age (P=0.013), marital status (P<0.001), education level (P=0.038), the length of stay in hospital (P=0.002), and verbal communication (P<0.001) could make a meaningful model with patient satisfaction in surgical wards.Conclusion: Many personal and professional factors can determine patient satisfaction in orthopedic and urologic population. Verbal communication between nurses and patients is an important factor for patient satisfaction. [GMJ.2018;7:e1305]
Highlights
Injuries due to different types of trauma are one of the main causes of mortality and disability worldwide [1]
Nursing care is the main experience that patients encounter during their stay in hospitals, and it constitutes a crucial part of overall satisfaction [7]
Patient characteristics such as gender, marital status, education level, and health condition are associated with satisfaction, they may not be as important as factors specific to the care setting [18]
Summary
Injuries due to different types of trauma are one of the main causes of mortality and disability worldwide [1]. Studies indicate that patient satisfaction can be influenced by many factors, both endogenous and exogenous to the care received. Patients with traumatic injuries and urologic diseases are especially important in this regard, since such patients receive more invasive treatments and encounter very difficult moments during their stay in hospital that make nursing care more important and vital [22, 23]. The current study had a significant input to assess the level of clients’ satisfaction, identify the factors affecting patients’ satisfaction, and provide suggestions for improving health service delivery that helps to fill research knowledge gaps, which contributes to the enhancement of quality of patient care in hospitals and improves the level of clients’ satisfaction. The current study was designed to evaluate the predictors of patient satisfaction in orthopedic and urologic population at a selected surgical ward of Shahid Beheshti Hospital in Kashan, Iran in 2018
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