Predictors of job satisfaction among employees of Vadacom South Africa

Abstract

Providing incentives to employees working in high-performance telecommunicatioins companies has the benefit of enhancing the level of job satisfaction, the morale, productivity and efficiency of employees. Often, the basic survival and coping needs of employees working under stressful working conditions are neglected or postponed due to intense competition in the marketplace. The situation results in burnout, loss of productivity, diminished output and lack of focus on key work related duties. The research paper is based on a survey of 146 employees of Vodacom South Africa in which an attempt was made at identifying determinants of job satisfaction among employees. A benchmark constructed by Ringle, Sarstedt, Mitchell and Gudergan (2020) was used for estimating indicators of job satisfaction, workrelated performance and employee morale. The survey led to two findings. The first finding was that 76% of employees were satisfied with their jobs. The second finding was that the level of job satisfaction of employees was significantly influenced by the provision of work-related training opportunities as an incentive. The survey had a qualitative aspect which led to findings that were fairly similar to those obtained from quantitative data analysis.