Abstract
This study examined various program components of professional outplacement relative to client satisfaction using a sample that comprised a majority of former executives seeking jobs. Results from a pencil‐and ‐paper client survey suggest that outplacement content components (job search training, preparation) and process components (consultant relationship, clarity of expectations, assistance in maintaining focus) were better predictors of client satisfaction when compared with contextual components (library, software, administrative support). Findings from this study suggest that issues of self‐efficacy may make a key contribution not only to client satisfaction, but to the design and the administration of outplacement services.
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