Abstract
SUMMARY This study explored burnout among frontline staff within a children's residential treatment center (RTC) population. Data were collected from 375 full-time, frontline, children's RTC staff employed at 21 RTCs in Illinois. Using hierarchical linear modeling (HLM), results indicated that frontline staff age, training, empathic concern, communicative responsiveness, neuroticism, extraversion, job satisfaction, and managerial support were associated with subscales of the Maslach Burnout Inventory (MBI). Further, burnout scores varied significantly at the provider level of analysis for the Emotional Exhaustion and Personal Accomplishment subscales of the MBI, lending support to the hypothesis that organizational variables may be associated with workers' burnout experiences. These findings have implications for personnel hiring, burnout prevention, and future research on the organizational correlates of burnout.
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