Abstract

In order to stand out from the competition, the quality of a product as subjectively perceived by the customer is becoming increasingly important. If one wants to meet the comprehensive customer requirements, it is no longer sufficient today to develop a product that focuses only on the functional aspects, but it must also fulfil the sensory requirements at the same time. In this paper, a systematic approach is described that first describes the objectification of customer language for describing the textile haptics of automotive interior materials (11 headliners and 15 seat materials). For this purpose, ten textile-specific descriptors were developed in an expert panel. The descriptors used and the measurement of the human-haptic system are summarized in 4 main groups: 1. warmth/cold sensation, 2. friction properties, 3. deformation, 4. surface/topography. Furthermore, the human-tactile parameters (pressure, speed) that humans exert when touching textile surfaces were determined. The human-sensory product evaluation of the textiles was carried out with 116 test persons. Comparative statistical analyses of the technical parameters (e.g. roughness, friction coefficient, wetting index, deformation) and the human characteristics made it possible to create a prognosis model for determining the quality perception of textile car interior materials.

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