Abstract
The case study presented in this article is designed for operations management courses. It integrates seven quantitative applications of forecasting, service staffing, production planning, material requirements planning, inventory lot sizing, single period inventory with uncertain demand and project management all into one comprehensive case. The case has been used in small and large class settings and refined over several semesters. Student feedback has been extremely positive as they found the case realistic and comprehensive but not overwhelming since it is completed piece-meal throughout the semester. The case is accompanied by an Excel application file containing apps for solving the queuing problem as well as the production planning, inventory lot sizing and single period inventory problems.
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