Pre-service Training for Students’ Coping Capacity in the Workplace through Research and Development of an E-store Game-based Education System

Abstract

The pre-service education systems and research papers about level games, which give automatic answers and instant evaluation, are scarce. The system developed in this study could timely judge whether the answers chosen by students are right or wrong when they try to pass game levels and automatically provide the correct answers. In this study, learning units, such as store management practice, circulation management, and mathematics, were comprehensively designed into an animated game for students to play as new employees before beginning employment. Furthermore, the students were allowed to experience the problems and situations that shop service staff may encounter in the workplace. In this way, the students could increase their knowledge and experience in-store operation and customer relationship management in the workplace in advance. Thereby, the students could give better spontaneous responses after entering the workplace in the future. By using the level game designed by this study, students could also improve their service efficiency and professionalism, including store management and operation, as well as the intuition and insight of estimation and number sense ability. This level game contributes to pre-service education.