Abstract
The average life span of an organization, irrespective of its size, is 12½ years. The majority of companies which get into a crisis find themselves in this situation because of internal factors. To survive in the evolving and more and more demanding environment, organisations have to focus on their internal processes, leadership and management. However, there is no reliable and easily usable tool or model evaluating such criteria of an organisation in place. Following the need to have a lean, yet reliable tool to evaluate a level of Leadership, Management Maturity and Culture a new Performance Model has been created. The CAT Model (acronym stands for Complex Assessment Tool) can be used to evaluate and assess its strong and weak sides using structured interviews. The usage of the tool proved useful, giving owners/management valuable feedback and areas with potential for improvement. This article describes its practical usability in an assessment carried out on a Czech company.
Highlights
Despite the fact that enormous effort has been deployed in the field of strategy management, the “Search of excellence” does not seem to be any closer to its objective than in 1982, when the book from Peters & Waterman has been published
Some of the facts presented by de Waal indicate that majority of them are internal:
- The majority of companies which get into a crisis find themselves in this situation because of internal factors, of which dysfunctional management (48 percent of the cases) and inadequate management information systems (42 percent) are the most common causes [1]
Summary
Despite the fact that enormous effort has been deployed in the field of strategy management, the “Search of excellence” does not seem to be any closer to its objective than in 1982, when the book from Peters & Waterman has been published. The CAT model was created by author of this paper to give both researchers and practitioners an easy-to-use tool, which enables them to assess organisational maturity using “soft” factors of an organisation like leadership and culture. It was tested on 12 independent organisations, the extent should be considered adequate [13]. It consists of 17 criteria grouped in three categories - Maturity, Stakeholders & Others They are: for Management – Leadership, Corporate culture, Quality, Performance, Controlling, Processes, for Stakeholders Communication, People, Employee selection process, Customers, Suppliers, Owners, Public authorities and for Resources - Financials, Exclusivity, Technology, External factors. Both graphical output and text results and recommendation is provided by the tool
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