Abstract
This article discusses water loss and categorizes it into either real losses or apparent losses. A case study is presented of the Kansas City (MO) Water Services Department (KCWSD) where, in 2001, high rates of water loss and accompanying loss of revenue were experienced. A detailed water audit identified several factors leading to both real and apparent water losses. The Water Recovery Committee was formed to address these issues, creating a leak survey crew to accelerate the rate of repair of water main leaks and breaks, and dividing the apparent losses into four main areas. The article discusses several process improvements to further reduce apparent water losses, along with the success of the water recovery measures that were instituted.
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