PR-339-093708-R01 Survey for Control Room Operators and Operations Specialists Usability Study

Abstract

The purpose of the Human Factors Analysis of Pipeline Monitoring and Control Operations project (Battelle, 2008) was to develop procedures that could be used by liquid pipeline operators to assess and manage the human factors risks in their control rooms that may adversely affect pipeline monitoring and control operations. Two paper surveys were developed: 1. A survey for Control Room Operators (CROs) that consists of 138 questions designed to understand the human factors that affect the CRO�s ability to safely and efficiently monitor and control pipeline operations in the control room. The survey asks CROs to estimate how frequently each of the 138 issues occur in the control room environment. The results of the survey are intended to identify issues that require improvement. 2. A survey for Operations Specialists (OSs) that ranks the �Risk Likelihood� of each of the same 138 questions. A process was developed that multiplies the median scores from the CRO and OS survey questions to provide a risk score for each of the 138 questions.