Potentials and challenges of augmented reality smart glasses in logistics and supply chain management: a systematic literature review

Abstract

This study investigates the potentials and challenges of applying augmented reality (AR) smart glasses in logistics and supply chain management (SCM). A systematic literature review on AR smart glasses was conducted to provide a comprehensive synthesis of what has been published in the literature to capture the dynamics surrounding this technology and identify areas deserving of further academic attention. To summarise the latest developments in this field, eighty-two (82) publications were selected and thoroughly analysed. In terms of research findings, four main clusters of potential benefits were identified: visualisation, interaction, user convenience, and navigation. In contrast, the challenges posed by smart glasses in the logistics field were clustered around technical, organisational, and ergonomic considerations. The accumulation of knowledge and actionable insights in this study will benefit both academics and practitioners interested in this emerging wearable technology segment. As the first attempt to explore the importance of smart glasses in logistics and SCM activities, this study offers significant contributions to the literature by codifying extant knowledge on AR smart glasses and setting forth an agenda for future research.