Abstract
The purpose of this article is to construct a worldview model for a group of individuals prone to conflictive speech behaviour. This model can help law enforcement officers, including those still in training, to build an optimal communication strategy, even in unfavourable conditions. The material of the study is based on the comments in social media in respect of regional news items (TASS and Vesti-Kaliningrad press agencies). The relevant effective information engendered verbal reactions that proved to be most demonstrative for consideration and modelling. The article considers such aspects as various cognitive distortions inherent in individuals of a social medium at periods of maximum uncertainty; destructive speech strategies, manipulative strategies and manifestations of hostile rhetoric. A number of elements of the conspiratorial worldview, representing a constitutive role within the discourse in question, were considered and described.
Highlights
The communicative situation, in the course of interaction between people and representatives of law enforcement agencies, often takes a course preventing the achievement of mutual understanding; this is explained by reasons other than lack of the officers’ professionalism
The discourse of social media comments may work as a representative material for analysis and modelling of the world vision – as a reflex of quick, emotional and system-level reaction of the collective identity to what is happening [4,5,6]
The picture of the world shaped by the social media discourse in the environment of the epidemiological situation demonstrates the importance of the objective faced by law enforcement representatives in their contacts with individuals: achieving mutual understanding; ideally – eliminating the consequences of cognitive misrepresentation
Summary
The communicative situation, in the course of interaction between people and representatives of law enforcement agencies, often takes a course preventing the achievement of mutual understanding; this is explained by reasons other than lack of the officers’ professionalism. The reasons for communication failure may lie in the specifics of today’s information overload. Communication may become difficult and strained if the subject matter of the discussion gives rise to conflicting interpretation and assessment. Such issues include the latest requirements and recommendations of the Russian Federal State Agency for Health and Consumer Rights (Rospotrebnadzor), connected with the epidemiological situation. The specificity of the discourse is accounted for both by the particular axiological significance of the subject (the basic values “health”, “safety” and “freedom” form the core of the given discourse) and by the complexity of the processes underlying it
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