Post-occupancy evaluation Correlated with Medical Staffs' Satisfaction: A Case Study of Indoor Environments of General Hospitals in Sulaimani City

Fouad Jalal Mahmood

doi:10.31026/j.eng.2021.05.03

Abstract

This study aims at identifying the notion of Post-Occupancy Evaluation (POE) pertinent to the performance of three general hospitals constructed inside the Sulaimani City, tracing the relationship between the quality of the indoor environments and medical staff (doctors and nurses) satisfaction level. Using some indoor environment elements in the right way will positively influence the mood, stress level of the medical staff, and patient recovery as a result. The POE toolkits (AEDET and ASPECT) have been implemented on targeted wards at the selected hospitals. AEDET and ASPECT questionnaires were distributed among 152 medical staff to obtain their perspectives. In total, 112 valid questionnaires were received. The medical staff at tested hospitals were generally satisfied with the quality of newly built hospitals' indoor environment. The results have shown that exploring medical staff experiences can expose factors that affect their satisfaction levels. Also, the findings reveal that the building's physical quality can be vastly related to the fulfillment of the medical staff's satisfaction. Moreover, the findings underline the role of the quality of the indoor environment in increasing medical staff's satisfaction levels, informing design decisions. Additionally, the persuasive associative outcomes have proven that POE (AEDET and ASPECT) will be pertinent as a tool to the building's physical quality.

Highlights

Healthcare facilities are currently regarded as one of the most complex institutional constructions, including complicated performative and medical supplies in healthcare buildings and some subtle and less concrete concerns, as the satisfaction of the users
4.2 Results of AEDET Evolution Evaluation upon physical qualities of three wards has been summarized based on AEDET Evolution as shown in Fig.4. 4.2.1 Medical Staff environment: There was a tremendous improvement in the medical staff environment, increasing slightly from no agreement with scores of (1.8) at Jemhuri General Hospital (JGH) to hardly any agreement with scores of (2.0) at Educational General Hospital (EGH), and a great improvement recording mean scores of (4.7) at Shar General Hospital (SGH) respectively, indicating that the level of indoor quality achieved agreement degree. 4.2.2 Performance: Notable developments have been observed recording a slight increase in mean scores from (1.8) for JGH to (2.0) for EGH with a high increase for newer hospital SGH recording mean scores (4.7)
This result shows the achievement of an agreement degree in newer hospitals. 4.2.3 Use: Likewise, a significant increment has been observed related to newer hospital SGH with mean scores of (4.4) compared with other hospitals, which recorded a slight increase in mean scores from (1.7) for JGH to (2.2) for EGH

Summary

Introduction

Healthcare facilities are currently regarded as one of the most complex institutional constructions, including complicated performative and medical supplies in healthcare buildings and some subtle and less concrete concerns, as the satisfaction of the users. It will be initially built for the patient's well-being, the hospital's functional properties will come before physical and psychological properties influencing the patient. Some elements have been scrutinized to constitute the hospital's indoor environments, and if used in the right way, they will have a positive impact on medical results It is hypothetically possible for a hospital's indoor spaces to influence the mood, stress level of the healthcare users (Whitehouse, et al, 2001). POE is defined as the best strategy of an application approved in assessing governmental and public buildings' functioning in general constructions and Hospital buildings in Kurdistan north of Iraq, which is not implemented up to now

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