Abstract
The subject of queuing theory is a mathematical analysis system (equipment), which are providing queuing. Queuing system (equipment) are providing the service with a specific type. This system can consist of one or more service points. A typical example of queuing theory in rail transport is a sale of travel ticket for passengers in railway stations. The input flow of passengers in the system is stochastic and the intensity of the input current is different during a day. During peak hours, the input flow of customers is so high that for each service line are forming the queues. The waiting time in each service line is different of depend on the services which is providing for passengers. If at railway station are located several offices (equipment) passengers can choose treasures relatively shortest queues, but this does not guarantee it for the shortest time operation. The paper deals quantification of the percentage of the production lines service (personal cash) in the railway using simulation tools. Keywords—Queuing theory; service line; railway passenger transport
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