Abstract
ABSTRACT Since ChatGPT’s release in November 2022, artificial intelligence has come into the spotlight. Inspiring both fascination and fear, chatbots have stirred debates among researchers, developers, and policy makers. The concerns range from concrete and tangible ones—which include replication of existing biases and discrimination at scale, harvesting personal data, and spreading misinformation—to more existential fears that their development will lead to machines with human-like cognitive abilities. Understanding how chatbots work and the human labor and data involved can better help evaluate the validity of concerns surrounding these systems, which although innovative, are hardly the stuff of science fiction.
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