Polychronicity, work engagement, and turnover intention: The moderating role of perceived organizational support in the hotel industry

Abstract

This study illuminates one of the critical concerns in organizational research to the extent of polychronicity affecting employees' engagement, job performance (JP), and turnover intention (TI) in the hospitality industry. Based on person-organization fit (Po-Fit theory), the study examines the buffering effects of perceived organizational support (POS) on employees’ work engagement, job performance, and turnover intention. Survey data is collected from 283 respondents of Pakistan three-star and four-star hotels employees and partial least square-structural equation modelling (PLS-SEM) is used to assess the proposed hypotheses. The results highlight the mediating role of work engagement that increases the polychronic employees' performance level and decreases their turnover rate. Moreover, the results show that polychronic employees with a high level of POS can handle multitasking and task switching to cope TI. Finally, this study confirms that POS plays a vital role in the hotel industry. Therefore, the management of the hotel should make the right strategy to decrease the employees' turnover intention. Theoretical and practical implications, as well as directions for future research, are defined.