Politics of presence: women’s safety and respectability at night in Mumbai, India

Abstract

This article focuses on women’s mobility in urban public space in Mumbai, India while working night shifts in outsourced call centres. The outsourced call centre industry is heralded as the beacon of modernity, and its entry was facilitated under a neoliberal political economy. This industry disproportionately employs women relative to India’s broader Information Technology sector, resulting in high numbers of women commuting at night. The state has reworked safety-centred policies for women working night shifts in call centres, which have been differentially implemented by companies. Expanding on this variegation, I sketch out the nightscape of transportation and mobility around outsourced call centres. This article analyses how women conceive of safety, as well as its interplay with convenience and considerations of respectability while making decisions about navigating urban public space at night. Women working in call centres find themselves in the crosshairs of narratives that demonize them as ‘bad women’ for being out on the street at night, while working in industries that specifically seek women willing to work in night shifts. Their navigation of this paradox exposes contradictions within the neoliberal modernization of Mumbai and the meaning of public safety for women who make this modernization possible through their labour.