Abstract
Through a comparative study of parliamentarians' use of email, this article aims to investigate such issues as how important email is perceived to be by parliamentarians; to what extent and for what purposes politicians make use of email; and what key ethical issues are being raised by parliamentarians' email communication. We find that the positive view of politicians on the potential of email communication has not been matched with active use of this new medium in their interaction with citizens. Parliamentarians are left on their own in managing emails, rather than being guided by parliamentary codes of conduct. Data used in this article include the results of a questionnaire survey, content analysis of parliamentary websites and face-to-face interviews with parliamentarians and parliamentary ICT staff.
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