Policing as though people matter

Abstract

List of Figures List of Tables Preface Part I: Service by Professional Police Officers 1. Two Transformations in Police Upgrading Police Work * The Transformation toward Professional Police Administration * The Transformation toward Professional Police Officers * The Pace of the Two Transformations * What Makes a Good Police Department? * Overview of the Book 2. Overcoming Inertia Resistance to Change * Critique from the Perspective of Professional Administrators * Fear of Change * The Commissioner * Overcoming the Fear of Change * Opportunities and Resources for Growth * Civil Service and Union Impediments * Leaving the Cowpath for New Roads * Authority over Police 3. Patrol Officers: General Practitioners Who Make House Calls The Diverse Work of Patrol * Skill in the Use of Discretion * Police Service as Evaluated by Recipients * Response Time as a Misused Performance Measure * Consumer Demand as a Rough Measure of Consumer Satisfaction * The Long, Hard Road to Open Exercise of Discretion 4. The Hospital Model Insights from Organization Theory * An Overview of the Hospital Model * The People Attracted to Police Work * Increasing Individual Accountability * Weak Departmental Accountability * Increasing the Skills and Status of Police Officers * Similarities between Policing and Public Health Medicine Part II: Coping with Crime 5. Arrests Legal Arrests * Proper Treatment of Prisoners * A Broad Base of Public Involvement * Arrest Performance * Organizational Changes to Facilitate Burglary Arrests * Court Outcomes of Arrest * Using the Hospital Model to Produce New Patterns of Arrest 6. Solving Crime Problems The Crime Index as a False Performance Measure * Preventing Crimes by Working with Youth * Reducing the Access of Potential Offenders * Crime Prevention through Work with Potential Victims Helping Victims 7. From Fear of Crime to Sense of Safety Wave of Fear * Throwing Manpower at Crime * A Building to Radiate Crime Prevention * Crime Problems and Fear Problems * Explaining the Sense of Safety from Criminal Attack * A Conflict over Crime News * Police Programs to Promote a Sense of Protection * Friendly Relations to Promote a Sense of Protection Part III: Police Power 8. Police Malpractice Instances of Police Malpractice * Shortcomings of Disciplinary Systems * Estimating Levels of Malpractice * Systematic Promotion of Professional Practice 9. Union Power Union Perspectives * Union Solidarity * Bread-and-Butter Issues * Protecting Members from Management * Police Associations in Various Arenas * Contractual Impediments to Enhancement of Service * Contractual Support for Professional Service * The Structural Basis of Union-Management Power Struggles 10. Political Accountability versus Political Interference Interference in Personnel Matters * Distinctions between Political Accountability and Interference * The Political Context of Directing a Police Department * Appointment of a Police Manager as a Tool for Accountability * Limited Accountability through the Budget Process * Elections: Confusion without Accountability * Interference and Accountability Exercised by the City Council * Summary of Accountability on Service * Summary on Police Power Part IV: Excellence in Police Service 11. Building Bridges between Police and Public Peaceful Use of the Streets by Everyone * Officers and Citizens Being Human Together * Common Misguided Attempts to Build Bridges * Four Fundamental Ways to Build Bridges * Police Officers and Citizens as Part of the Same Community 12. Fairness Fairness in Law Enforcement * Fairness in the Provision of Service * Learning the Courage of Commitment * Structures to Increase Fairness Appendix: Some Worthwhile Questions Bibliography General Index Author Index