Abstract
This article presents the case of the first ISO 9001:2000-certified small healthcare organization (the Center for Therapy and Rehabilitation) providing therapeutic and rehabilitation services for disabled children in Northern Poland. Elements of the process-oriented healthcare quality system implementation, initial benefits, and the organization's quality system structure and process descriptions are described. Particular attention has been paid to assumptions and methods used in monitoring of therapeutic processes at the Center. The initial benefits of the system are also presented.
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