Pitfalls and Tensions in Digitalizing Talent Acquisition: An Analysis of HRM Professionals’ Considerations Related to Digital Ethics

Abstract

Abstract The practices of organizational talent acquisition are rapidly transforming as a result of the proliferation of information systems that support decision-making, ranging from applicant tracking systems to recruitment chatbots. As part of human resource management (HRM), talent acquisition covers recruitment and team-assembly activities and is allegedly in dire need for digital aid. We analyze the pitfalls and tensions of digitalization in this area through a lens that builds on the interdisciplinary literature related to digital ethics. Using three relevant landmark papers, we analyzed qualitative data from 47 interviews of HRM professionals in Finland, including team-assembly facilitators and recruitment experts. The analysis highlights 14 potential tensions and pitfalls, such as the tension between requesting detailed data versus respecting privacy and the pitfall of unequal treatment across application channels. We identify that the values of autonomy, fairness and utility are often especially at risk of being compromised. We discuss the tendency of the binary considerations related to human and automated decision making, and the reasons for the incompatibility between current digital systems and organizations’ needs for talent acquisition.