Abstract
Physicians and mid-level providers often order Vascular Laboratory (VL) testing because the studies performed are noninvasive, relatively in expensive, can help direct clinical decision making and can easily be performed both in the lab and in a portable fashion. This offers a versatility that other imaging modalities cannot always provide. Hospitals rely on accreditation agencies (Intersocietal Accreditation Commission, IAC) to set standards which emphasize technical proficiency and quality measures. However, to gauge general satisfaction with the facility, services and medical care they either perform patient satisfaction surveys in various departments themselves or hire consultants. Although hospitals also assess physician satisfaction with various functions within the hospital, physician satisfaction with specifically VL services has not been previously reported.
Highlights
Physicians and mid-level providers often order Vascular Laboratory (VL) testing because the studies performed are noninvasive, relatively in expensive, can help direct clinical decision making and can be performed both in the lab and in a portable fashion
Hospitals and service lines striving to improve patient satisfaction must focus on physician satisfaction since happier physicians may improve patient satisfaction scores, improve quality of care and lead to better return on investment [1]
The survey consisted of a series of questions regarding various aspects of the testing services provided by the VL (Table 1)
Summary
Physicians and mid-level providers often order Vascular Laboratory (VL) testing because the studies performed are noninvasive, relatively in expensive, can help direct clinical decision making and can be performed both in the lab and in a portable fashion. This offers a versatility that other imaging modalities cannot always provide. Hospitals and service lines striving to improve patient satisfaction must focus on physician satisfaction since happier physicians may improve patient satisfaction scores, improve quality of care and lead to better return on investment [1]. An additional benefit of polling the end-users of the VL is that we can gain information regarding their expectations related toVL services
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