Abstract

 As patient satisfaction is a crucial component of improved health care outcomes, there is a need to evaluate the relationship between physicians’ attitude and patients’ satisfaction.  Taking online patients’ ratings of physicians’ friendliness and caring attitude from 2004 to 2006 as a proxy measure for patients’ perception of physician empathy, a previous research examined the correlation with patient satisfaction. Chanhyun Park, Namhyo Kim, Janice Chung, Steven R. Feldman, Rajesh Balkrishnan, Jongwha Chang

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