Philippine Charity Sweepstakes Medical Assistance Program Insights for Sustainable Implementation

Abstract

The Philippine Charity Sweepstakes Office is mandated to promote the health and well-being of Filipinos. This study determined the challenges encountered by the beneficiaries of the Medical Assistance Program (MAP) of PCSO in terms of expectation and performance. Likewise, it looked into the level of MAP implementation in terms of product, environment, and delivery, and if differences exist in the level of implementation as perceived by the respondents when grouped according to profile such as gender, age, civil status, highest educational attainment, estimated monthly family income, and amount of medical assistance received. It also determined if the challenges encountered by the respondents act as predictors of their perception of the level of implementation of MAP. This was a descriptive study, which utilized a validated and reliability-tested researcher-made survey questionnaire. The 321 respondents consisted of the beneficiaries of the MAP program who, at the time of data collection, were at the hospital help desk, processing their application for medical assistance. The data were processed using the Statistical Package for Social Sciences and employed tools such as frequency, percentage, mean, Analysis of Variance, and Linear Regression. The results revealed that challenges encountered by the respondents were less challenging and the level of implementation was highly implemented. Subsequently, no significant differences were established in their perception of the level of implementation of MAP when grouped according to profile but their challenges encountered act as predictors of their perception of the level of implementation of the Medical Assistance Program.