Abstract
Banking & Finance is a significant contributor to the service sector and it also has its own service loss phenomena. The research carried out on the backgrounds and outcomes that affect the actions of workers specifically suggests a widespread pattern of service delivery failures. In the sense of service provision and shortcomings, work-related behaviors and cumulative operational factors are discussed. The study also explains the role of frontline service personnel and emphasizes the crucial value of service delivery preparation. The study carried out to determine the most significant variables of service failure by along with managerial implications for recovery.
Highlights
There are multiple credible evidences of increasing contribution of service industry to our nation'sGross Domestic Product (GDP)
6.Conclusion The effect of selected antecedents on the service recovery intentions of frontline service executives was analyzed in this research
The research has succeeded in defining the key antecedents and possible psychological effects that could impact the frontline service executives' work-related behaviour
Summary
There are multiple credible evidences of increasing contribution of service industry to our nation'sGross Domestic Product (GDP). The impact of customer presence, degree of participation etc., on servicerecovery is another issue worth investigating Another major development that is dramatically altering the creation and delivery manyservices is technology. As factor analysis is an inter-dependence process, the efforts) affecting financial services frontline managers variables can no longer be classified as independent are discussed. The data is behaviour of frontline employees during checked before doing factor analysis to assess if the service recovery encounters. This present study is based on primary as well as following table. It shows that for most non-demographic factors, the highest and minimum values are inside the scale range (1 to 7) Both indicators used in the study were replicated in previous experiments, with the exception of the intention to invest in service rehabilitation.
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
