Perspectives of landlords and agents on landlord accreditation in Wales

Abstract

Purpose– This paper aims to investigate the views of landlords and agents on the voluntary scheme, along with their opinions of the Welsh Government’s proposals to make accreditation compulsory for landlords and agents renting or letting in Wales. This paper is based on a conference paper given in India at the RICS COBRA 2013 Conference. Landlord Accreditation Wales (LAW) is a voluntary accreditation scheme for landlords and agents operating within the private rented sector (PRS) in Wales. When it launched in 1999, it was a pioneering accreditation scheme offering voluntary rather than legal regulation of the Welsh PRS.Design/methodology/approach– A questionnaire, designed and developed in partnership with LAW, was sent out nationwide. All the landlords and agents on file were sent the questionnaire by LAW. This was followed up by reminder e-mails, along with the promotion of this national project at locally run landlord and agent events. The research provides a snapshot and coverage of the views of landlords and agents connected to LAW only.Findings– The PRS in Wales, as with the rest of Britain, still suffers from negative imagery because of the behavior of a minority of agents and landlords that operate poor housing management practices and standards. While on the whole popular amongst landlords and agents, voluntary regulation is unlikely to tackle these issues effectually. Accordingly, the Welsh Government intends to make registration and accreditation within the PRS compulsory. The results of this empirical study show that the LAW scheme has positive effects on the standards and practices of a number of landlords and agents. The proposal to have mandatory registration and accreditation in Wales has not been met with overwhelming support from landlords and agents. Instead, there are significant pockets of uncertainty about, and resistance to, the introduction of legal regulation within the PRS.Originality/value– The research contributes to the existing literature surrounding the regulation of the PRS by providing a distinctive insight into the views of landlords and agents on voluntary accreditation within the PRS in Wales as well as examining their opinions on the proposal to impose mandatory accreditation throughout the Sector.