Personnel Training Course for Businesses Regarding the Response to Stranded Persons Focusing on Vulnerable People from the Perspective of Business Continuity.

Yuki Shibamura,Kanata Saito,Risa Hakamata,Noriko Sudo,Gengaku Mashiro,Shigeru Beppu

doi:10.3390/ijerph17124263

Abstract

Businesses in urban areas have been required to accommodate stranded persons as temporary evacuation facilities during disasters. Regarding measures aimed at aiding stranded persons, aspects such as trust and the image of the business need to be considered. Therefore, in this study, a personnel training course was developed to smoothly take in stranded persons, and the outcomes of this training were evaluated by quizzes, entry sheets, and a questionnaire. This was a two-day and one-night course characterized by the use of role-play in which 20 participants experienced the series of processes that unfold during disasters, playing either the role of a stranded person or a facility member. This training included emergency food provision using real stockpiled food and accommodation training using actual bedding stored in a model facility. After the review, when the participants were taught the correct response for vulnerable people, their scores in the test regarding the points of caution in vulnerable people were significantly higher than those prior to the course, confirming that participants had acquired knowledge as a result. Furthermore, through training using real food and accommodation, the participants were able to understand victims’ requirements by experiencing the need for satisfactory emergency rations and comfortable bedding.

Highlights

The Great East Japan Earthquake that occurred on March 11, 2011 interrupted public transportation in the central Tokyo area, causing many stranded persons who were unable to get home from school, work, etc
Since the Great East Japan Earthquake, it has become mandatory for a business enterprise in Japan to function as a temporary shelter for those who are stranded in the event of a disaster [2]
The protection of stranded persons is important from a humanitarian aspect and for the business after the disaster. Some enterprises improved their corporate image by providing their stockpiles or merchandise to support such people during the Great East Japan Earthquake and gained stock price increases afterward [3]

Summary

Introduction

The Great East Japan Earthquake that occurred on March 11, 2011 interrupted public transportation in the central Tokyo area, causing many stranded persons who were unable to get home from school, work, etc. [1]. The Great East Japan Earthquake that occurred on March 11, 2011 interrupted public transportation in the central Tokyo area, causing many stranded persons who were unable to get home from school, work, etc. Since the Great East Japan Earthquake, it has become mandatory for a business enterprise in Japan to function as a temporary shelter for those who are stranded in the event of a disaster [2]. The protection of stranded persons is important from a humanitarian aspect and for the business after the disaster. Some enterprises improved their corporate image by providing their stockpiles or merchandise to support such people during the Great East Japan Earthquake and gained stock price increases afterward [3]. Public Health 2020, 17, 4263; doi:10.3390/ijerph17124263 www.mdpi.com/journal/ijerph

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