Abstract
Introducing best available information sources and services to specialists starting in a new position is one of the tasks of Information Services in Orion Corporation. We developed a deck of cards to help us in finding out training attendants’ information needs and to personalize the training. In this paper we describe the process of creating the cards and how they are used in our training. We also share results of an attendant survey and address other outcomes of the project.
Highlights
Introducing available information sources and services to specialists starting in a new position is one of the tasks of Information Services in Orion Corporation
We developed a tool to personalize the training: a deck of cards containing basic information needs and the main sources that best address them
In a training session the attendant chooses cards relevant to her/him and those are the topics of discussion
Summary
Introducing available information sources and services to specialists starting in a new position is one of the tasks of Information Services in Orion Corporation. To make this user training more efficient we needed to have more interaction with the attendants and to know more of their individual information needs. In one-toone trainings, where the trainer was able to interview the attendant in parallel, finding out and acting on personal information needs was easier. We found this time consuming and not structured enough. The technique is typically used in designing web sites and in information behavior research, but according to literature it has been tested even in end-of-life treatment decisions in a hospital setting (3)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
