Abstract
Being part of the ‘people oriented’ industry, hotel organizations are to abide by the fact that their performances are measured through customers’ satisfaction. Due to this, human capital has been identified to be one of the key factors in determining the success or failure of a business. Hence, it is crucial for hotel organizations to select the right people with the right personality to represent the organizations. This study sought to investigate the personality profile of hotels’ Food and Beverage employees in Malaysia. A total of thirty-six (36) 4-star and 5-star hotels in Kuala Lumpur were involved and 165 employees participated in this study. Data were collected through self-administered survey questionnaires. Descriptive statistics and reliability analysis were used in the data analysis. According to the empirical analytic results, among the five personality traits, four (4) of the sub variables scored moderately high mean score with Extroversion (M=3.51, SD=.69), Openness (M=3.62, SD=.68), Agreeableness (M=3.51, SD=.53) and Conscientiousness (M=3.54, SD=.83) while Neuroticism scored moderate mean (M=3.37, SD=.60).
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Australian Journal of Business and Management Research
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
